The store specializes in a wide variety of flooring options. Customers can find everything from luxurious carpets to durable hardwood and stylish vinyl alternatives. The knowledgeable staff is renowned for their expertise, helping customers make informed choices that suit their needs and preferences.
Operating hours are designed to accommodate various schedules. The store opens at 10 AM and closes at 6 PM from Monday through Thursday. On Fridays, they operate until 1 PM, while Sundays offer a shopping window from 10 AM to 5 PM. Notably, the store remains closed on Saturdays, allowing staff time for rest and preparation for the upcoming week.
Customer service is a focal point at Quality Carpet One. Many customers appreciate the personalized attention they receive during their shopping experience. This commitment to service contributes to the business’s positive reviews and overall satisfaction.
In addition to selling carpets, Quality Carpet One Floor & Home provides professional installation services. This added convenience makes it easier for customers to transform their living spaces without the hassle of finding separate contractors.
For those interested in visiting, additional information can be obtained by calling +1 646-568-4476. The store’s inviting atmosphere and extensive selection make it a destination for anyone looking to enhance their home with quality flooring solutions. Overall, Quality Carpet One Floor & Home stands out as a trusted choice for local residents in Brooklyn.
Address: 1416 38th St, Brooklyn, NY 11218
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CALL: +1 646-568-4476
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Reviews of Quality Carpet One Floor & Home
Based on the reviews, Quality Carpet One Floor & Home appears to have a strong, predominantly positive reputation among its customers. Many reviewers praise the beautiful selection of carpets and flooring available in the store. Customers consistently express their satisfaction with the quality of products, highlighting that the flooring in their homes looks gorgeous.
The customer service at Quality Carpet One stands out as a significant strength. Multiple reviewers mention the knowledgeable and patient team members in the showroom. They appreciate how staff helped them navigate through choices, ensuring they found the perfect carpet for their needs. One reviewer specifically mentions a seamless experience from selection to installation, saying they felt well taken care of throughout the process. This consistent affirmation suggests that the staff genuinely strive to provide exceptional service.
The installation experience also receives high marks. Customers describe the installers as professional and efficient, contributing to their overall satisfaction. One reviewer mentioned a personal connection with an installer named Uncle Bob, describing him as a real gentleman who contributed to their pleasant experience. Such personalized touches likely enhance customer loyalty.
However, not all experiences are positive. One reviewer had a vastly different encounter with a salesman named David, calling him rude and suggesting that his attitude negatively impacted their decision to make a purchase. This contrast highlights a potential inconsistency in customer service. While many experiences were pleasant, one negative interaction can tarnish the overall impression for some customers.
Overall, the sentiment surrounding Quality Carpet One is overwhelmingly positive, with an average rating of 4.5 out of 5. The combination of high-quality products, great service, and professional installation appears to resonate well with most customers. However, it serves as a reminder that a single poor experience can significantly affect a customer’s perception, emphasizing the need for consistency in service across all staff.
