The store offers an extensive selection of carpets, including plush, berber, and commercial varieties. Customers can expect to find a range of colors, textures, and styles to fit any room or décor. In addition to carpets, Carpet Exchange also provides other flooring materials such as vinyl, laminate, and hardwood options.
Operating hours at Carpet Exchange are convenient for shoppers. The store opens its doors on Monday through Wednesday and Friday from 9 AM to 8 PM. On Saturday, the store operates from 9 AM to 5:30 PM, and on Sunday, it is open from 11 AM to 5 PM. Notably, the store remains closed on Thursdays, allowing time for inventory updates and employee training.
Customers can reach Carpet Exchange at +1 719-591-0710 for inquiries or to schedule consultations. The knowledgeable staff at the store is available to assist customers in selecting the right flooring to meet their needs. They provide guidance and expertise throughout the purchasing process.
With its strategic location, quality products, and customer-focused service, Carpet Exchange stands out in Colorado Springs. The business aims to help homeowners and businesses alike create beautiful and functional spaces through its diverse flooring offerings. Whether for a new home or a renovation, Carpet Exchange is a go-to destination for carpet and flooring solutions.
Address: 410 N Academy Blvd, Colorado Springs, CO 80909, United States
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Reviews of Carpet Exchange
The sentiment analysis of Carpet Exchange reveals a mixed response from customers, with highlights of both positive and negative experiences.
One of the most concerning reviews shared an experience with contractors affiliated with Costco. The customer felt that they were charged for floor preparation that was never completed. After two months of interruptions for attempts at resolution, they described the outcome as a “bad DIY job,” highlighting visible flaws and poor workmanship. This review particularly emphasizes frustration over ineffective service and a lack of accountability, leaving the customer feeling disillusioned.
In stark contrast, other reviews regarding Carpet Exchange celebrate their excellent service and quality installations. One happy customer praised the beautiful installation of Granite and Core-tec flooring, expressing satisfaction with the overall experience. They mentioned the great selection and competitive pricing, reinforcing that the store offers appealing options for those looking to update their space.
Another testimonial reiterated this positivity, detailing how “every single detail” of their project went smoothly. They appreciated the professionalism of staff, specifically naming Greg Warner, and commended the efficiency of the installation crew. Such feedback underscores Carpet Exchange’s commitment to customer satisfaction and high-quality work.
Timeliness seems to be another strength of the business, as seen in reviews noting quick responses for quotes and urgent work, especially after incidents like flooding. Customers have expressed gratitude towards team members who prioritized their needs, further enhancing the trustworthiness of Carpet Exchange.
Lastly, the customer service skills of employees like Austin were highlighted positively, suggesting that helpful staff can make a significant difference in various projects. Many reviewers touted recommendations based on their personal satisfactory experiences.
Overall, Carpet Exchange appears to deliver commendable service in most cases, yet the concerns raised about subcontracted work signal potential inconsistencies. While several customers left glowing reviews reflecting happiness and gratitude, it’s clear that there are areas needing improvement, particularly in ensuring all contractors meet the same standards of excellence that Carpet Exchange strives to uphold.
