The store offers a wide selection of carpets and flooring options, including hardwood, laminate, tile, and vinyl. Quality is a hallmark of their offerings, featuring products from various renowned brands. Customers can find everything they need for both residential and commercial projects.
Carpet One Floor & Home operates with convenience in mind. Their business hours are Monday through Saturday from 9 AM to 5 PM, making it accessible for those looking to shop during the week. The store remains closed on Sundays, allowing staff to rest and prepare for the week ahead.
Customers can easily reach the store by phone at +1 520-214-7548 for inquiries and assistance. The knowledgeable staff is always ready to help, providing guidance on product selection and installation services.
In addition to their extensive product range, Carpet One Floor & Home also focuses on creating a pleasant shopping environment. Their showroom is designed to showcase different styles and finishes, enabling customers to envision how the flooring will look in their spaces.
Overall, Carpet One Floor & Home in Tucson stands out as a reliable option for anyone in search of flooring solutions. Their commitment to customer satisfaction and high-quality products make them a preferred choice in the area.
Address: 1970 W River Rd #150, Tucson, AZ 85704, United States
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Reviews of Carpet One Floor & Home
The sentiment analysis of Carpet One Floor & Home reflects a mix of emotions from customers, showing both disappointment and satisfaction.
One customer’s experience highlights significant issues with customer service and product quality. After spending $6,000 on new carpet, they faced multiple challenges. First, they struggled to get in touch with their salesperson. They expressed frustration that once the sale was complete, the salesperson no longer seemed invested in providing support.
In addition to the lack of communication, this customer encountered health hazards during installation. They had to endure strong glue fumes and were left outside with their pets until it was safe to return. This lack of warning about the installation process contributed to a negative experience, especially after spending such a large sum.
Moreover, after only a month, they noticed wear patterns and discoloration on the carpet. Despite being cautious—never wearing shoes and reaching out with concerns about light colors—the carpet did not hold up as promised. Their dissatisfaction was compounded by the realization that frequent cleaning would likely compromise the carpet’s quality over time.
However, the sentiment shifts notably with updates from other customers who had a much more positive experience. Many praised Barbara, the salesperson, for her knowledge, efficiency, and customer care. Several reviews highlighted how easy the purchasing process was due to her guidance. Customers appreciated that she formulated clever solutions when faced with challenges, such as matching carpets and swapping materials from closets.
Additionally, the professionalism of the installers received consistent acclaim. Customers felt their services were prompt and efficient. One review even noted the installers contacted them to come earlier than scheduled, enhancing the overall experience.
Overall, while one customer experienced a significant struggle with Carpet One, many others found their experiences to be positive and rewarding. The contrast between these reviews underscores the importance of consistent customer service and product quality. It seems that, despite some drawbacks, the majority celebrate their beautiful new carpets and commend the team at Carpet One for their expertise and dedication.
